Returns & Refunds

Returns Made Simple ✨

At Auvrithβ„’, operated by Quanzhou Jiekua Trading Co., Ltd., we want you to feel confident when choosing jewelry from our collection.

This policy explains how we handle eligible returns, exchanges, damaged items, and refunds.

1. 30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify, the jewelry must be:

  • Unworn, unused, and in its original condition

  • Returned with its original packaging, tags, and included accessories

  • Free from scratches, fragrance, makeup, or other signs of wear

  • Accompanied by valid proof of purchase

Items that do not meet these conditions may be declined or subject to a reduced refund where permitted.

2. How to Request a Return

Before sending an item back, please contact our customer care team:

Email: service@auvrith.com

Include your:

  • Order number

  • Email address used at checkout

  • Item you wish to return

  • Brief reason for the request

Once your return is reviewed and approved, we will send you the return address and instructions.

Please do not return jewelry without prior authorization. Unapproved packages may not be accepted or processed.

3. Damaged, Defective, or Incorrect Jewelry

Please inspect your order shortly after delivery.

Should an item arrive damaged, defective, or different from what you ordered, contact us promptly with:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

After reviewing the information, we may offer an appropriate solution such as a replacement, partial refund, or full refund.

Please keep the original item and packaging until your request has been resolved.

4. Non-Returnable Items

For hygiene, personalization, or promotional reasons, certain items may not qualify for return, including:

  • Earrings that have been worn or removed from sealed hygiene packaging

  • Personalized, engraved, or custom-made jewelry

  • Gift cards

  • Items marked as final sale

  • Products showing wear, damage, scratches, or alteration after delivery

  • Items returned without their original packaging or accessories

Your statutory rights regarding defective or incorrectly supplied goods are not affected.

5. Exchanges

We do not always process direct exchanges.

For faster service, we recommend returning the eligible original item and placing a new order for your preferred color, style, or product.

This helps avoid delays and ensures that the replacement item remains available.

6. European Union Customers

Customers in the European Union may have a legal right to cancel eligible online purchases within 14 days of delivery, subject to applicable consumer laws and exceptions.

Returned products should remain unworn, undamaged, and complete with their original packaging.

Sealed items that are not suitable for return for health or hygiene reasons may become non-returnable after the seal has been removed.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

7. Return Shipping

Unless the item arrived damaged, defective, or incorrect, return shipping costs are generally the customer’s responsibility.

Original delivery charges may not be refundable unless required by law or confirmed otherwise by our support team.

We recommend using a tracked shipping service and keeping your postage receipt. Auvrithβ„’ cannot guarantee receipt of packages sent without tracking.

8. Refund Review

Once your return arrives, our team will inspect the item and notify you whether the refund has been approved.

Approved refunds will be:

  • Issued to the original payment method

  • Processed within approximately 10 business days

  • Subject to additional posting time determined by your bank or payment provider

Refunds cannot normally be sent to a different card, account, or payment method.

If more than 15 business days have passed since your refund was approved, please contact:

service@auvrith.com

9. Order Cancellations

Contact us as soon as possible if you need to cancel or change an order.

We will try to help, but cancellation cannot be guaranteed once the order has entered processing or has been dispatched.

Thank you for choosing Auvrithβ„’. We aim to handle every eligible return with clarity, fairness, and care. πŸ’š

Return & Refund Support

For return requests, refund questions, damaged items, incorrect items, or order concerns, please contact us before sending anything back.

Brand: Auvrithβ„’
Company / Operator: Quanzhou Jiekua Trading Co., Ltd.
Customer Support Email: service@auvrith.com

Please include your order number, the email address used at checkout, a clear description of the issue, and photos if the item arrived damaged or incorrect.

Return instructions and the correct return destination will be provided after your request is reviewed and approved.